Pentafox Digitizes In-Flight Sales and Operations with the IFS Platform
See how Pentafox digitized boarding and reconciliation to reduce delays and eliminate errors.
Background & Story
Airlines traditionally relied on manual, paper-based processes to record in-flight sales and inventory details. Cabin crew documented transactions during flights, which often resulted in data entry errors, missing stock, and payment mismatches—especially when flights had multiple legs and limited internet connectivity. The In-Flight Service (IFS) platform was developed to digitize in-flight sales and operational tracking. It is a web and mobile solution that enables cabin crew to record sales and inventory using mobile devices, while office and management teams monitor sales, stock levels, and payments through a centralized system. All data is securely stored and synchronized to ensure accuracy and transparency.
Technology Stack
Mission
Simplify and digitize in-flight sales operations
Ensure reliable sales recording even without internet connectivity
Provide a seamless and efficient sales experience for cabin crew and management
Goals
Replace paper-based sales and inventory records with digital entries
Accurately track product sales and stock movement
Minimize payment and inventory discrepancies
Support offline functionality during flights
Provide clear, actionable reports for operational and management teams
Challenges
Unreliable or unavailable internet connectivity during flights
Multiple flight legs within a single journey
Card payment failures during in-flight transactions
Accurate tracking of unsold inventory
Different access requirements for cabin crew, administrators, and management
Solution & Strategy
IFS introduced an offline-first digital platform designed specifically for airline operations
Offline-capable mobile application with data synchronization at journey start and end
Modular system architecture covering Sales, Inventory, and Reporting
Automated stock updates and handling of payment failures
Role-based access control for cabin crew, admins, and management
Centralized dashboard for real-time monitoring and reporting
Collaboration
IFS was developed in close partnership with cabin crew and administrative teams. Real-world flight feedback shaped usability, offline workflows, and reporting features. Iterative improvements ensured the platform aligned with operational realities and business needs.
Impact & Results
Complete elimination of manual paperwork
Accurate and reliable tracking of in-flight sales and inventory
Significant reduction in payment and stock discrepancies
Faster workflows and smoother operational processes
Clear, data-driven reports for management decision-making
Conclusion
In-Flight Service (IFS) platform transformed in-flight sales and operations from a manual, error-prone process into a streamlined digital system. By enabling offline functionality, automating inventory and payment handling, and providing centralized visibility, IFS enhanced efficiency, accuracy, and overall control—delivering measurable improvements for airline operations.
Read Our Other Products
Pentafox Digitizes End-to-End Procurement Workflows with the Procure360 Platform
See how Pentafox replaced fragmented email and spreadsheet procurement with a centralized platform that simplifies purchase requests, approvals, and process control.
Pentafox Digitizes Workforce Planning with the WFM Platform for Aviation Operations
See how Pentafox leverages AI/ML to intelligently plan, allocate, and monitor airline manpower through automated workforce scheduling and real-time visibility—improving staffing visibility, operational efficiency, and regulatory compliance.
Pentafox Digitizes Alcohol Testing Compliance with the Breathalyzer Platform for Aviation Operations
See how Pentafox digitized alcohol testing for aviation and ground teams to improve accuracy, compliance, visibility, and operational efficiency.
Pentafox Digitizes Ground Operations Asset Management with the AMS Platform for Airline Operations
See how Pentafox digitized procurement processes to improve control and transparency.
Pentafox Digitizes Passenger Boarding and Reconciliation with the PRS Platform
See how Pentafox enabled post-booking meal selection through automated WhatsApp workflows.
Pentafox Automates Competitive Fare Analysis and Pricing Decisions with the Pricing Portal Platform
See how Pentafox unified flight operations data to improve coordination and regulatory compliance.
Pentafox Streamlines Crew Cab Booking and Journey Management with the Enroute Platform
See how Pentafox digitized airline fare analysis to enable faster, more accurate pricing decisions.
Pentafox Enhances Passenger Communication by Integrating Booking Contact Data with DCS Through the Guest Bridge Platform
See how Pentafox streamlined post-booking meal selection to improve convenience and ancillary revenue.
WhatsApp Meal Booking System — Meal Booking via WhatsApp Bot
See how Pentafox improved airline operational communication without modifying core DCS systems.
Pentafox Centralizes Flight Operations Management with the RedCap Platform
See how Pentafox digitized asset tracking for ground operations to improve safety, compliance, and efficiency.
Pentafox Centralizes Airline Flight Operations Monitoring with the CoreOps Platform
See how Pentafox unified airline operational data to deliver real-time visibility and improved operational control.