Pentafox Digitizes Passenger Boarding and Reconciliation with the PRS Platform
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Background & Story
Passenger boarding and reconciliation are critical for on-time departures and safety compliance. Previously, these processes were handled manually by agents, leading to delays, duplicate checks, incorrect passenger status updates, and operational confusion in busy airports. PRS was developed to digitize and streamline boarding and reconciliation. It is a web and mobile platform that enables agents to scan boarding passes and update passenger status in real time, while admin and operations teams monitor progress through a centralized system.
Technology Stack
Mission
Enable fast and accurate passenger boarding
Ensure reliable reconciliation even without internet connectivity
Provide a consistent boarding experience across flights
Goals
Digitize boarding and reconciliation processes
Reduce manual checks and human errors
Allow agents to work in both online and offline modes
Support faster boarding with multiple agents scanning in parallel
Provide real-time visibility of passenger status to admin teams
Challenges
Limited or no internet connectivity at gates and ramp areas
Multiple agents scanning passengers simultaneously for the same flight
Maintaining accurate passenger status across devices
Sending updates to external systems reliably
Ensuring synchronization once devices reconnect
Solution & Strategy
PRS introduced a robust digital solution tailored for airport operations
Mobile-based boarding pass scanning for quick verification
Offline-first functionality with automatic sync when connectivity is restored
Support for parallel boarding with multiple agents per flight
Automatic and frequent status updates to avoid duplication
Centralized admin portal for monitoring and reconciliation management
Collaboration
The platform was developed through close collaboration with ground staff, ramp agents, developers, and product teams to reflect real airport operations. Real-world boarding scenarios influenced the design of offline scanning, parallel boarding, and data synchronization mechanisms, while continuous testing and feedback ensured reliable performance in live airport environments.
Impact & Results
Fully digitized boarding and reconciliation process
Faster operations with multiple agents scanning simultaneously
Accurate, real-time passenger status tracking
Reliable offline support with seamless synchronization
Reduced manual effort, delays, and confusion
Centralized reconciliation data for admin teams
Conclusion
PRS transformed manual boarding and reconciliation into a fast, reliable, and digital process. By supporting offline operations, parallel boarding, and real-time synchronization, PRS improved efficiency, reduced errors, and provided complete visibility into passenger status — enhancing overall airport and flight operations.
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